Warranty
April 2026
Overview
This Warranty Policy outlines how warranty coverage applies to products purchased through rideoffgrid.com.
Manufacturer Warranty
Most products sold by Ride Off Grid are backed by the manufacturer’s warranty. Warranty coverage, duration, and specific terms vary by product and brand.
Ride Off Grid does not provide a separate warranty. All warranty coverage is administered by the manufacturer in accordance with their policies and guidelines.
Brand Warranty Coverage Examples
While specific terms are set by each manufacturer, below are general coverage examples for brands commonly carried by Ride Off Grid. Always verify current warranty terms directly with the manufacturer, as policies may change.
- Rooftop Tents (NaturNest, etc.): Typically 1–2 years on materials and workmanship; hardware and zippers may carry separate coverage periods.
- Awnings & Annex Rooms (23ZERO, NaturNest, etc.): Typically 1–2 years on materials and workmanship; canvas, poles, and zippers may carry separate coverage periods.
- Rack Systems (Leitner Designs, etc.): Structural components often carry lifetime or multi-year limited warranties against defects in materials and workmanship.
- Camp Gear & Accessories: Generally 1-year limited warranty on defects; consumable parts (straps, buckles) may not be covered.
For exact warranty terms for any specific product, please refer to the product listing or contact us at support@rideoffgrid.com.
Warranty Support
If you have questions about warranty coverage or need assistance with a warranty-related issue, our team is available to help.
We can assist with:
- Confirming available warranty information
- Guiding you through the appropriate next steps for a claim
- Communicating with the manufacturer when applicable
Warranty Claims
Warranty claims may require:
- Proof of purchase (order number or receipt)
- A description of the issue
- Supporting documentation such as photos or videos
Claim requirements and outcomes are determined by the manufacturer.
Additional Information
For product-specific warranty details, please refer to the product documentation or contact us directly before or after purchase.
Ride Off Grid
21784 Fleming Ave
Tomah, WI 54660
608-351-0240
support@rideoffgrid.com
M-F 9AM-9PM CST · Sat & Sun 11AM-9PM CST