FAQs
April 2026
Shipping Time and Delivery Expectations
Orders are typically processed within 1–2 business days (Monday–Friday). Standard shipping transit time is 3–5 business days within the contiguous United States.
Most orders are delivered within 4–7 business days from the date of purchase. Delivery timelines may vary depending on product availability, carrier schedules, and destination.
If a longer shipping time is expected, it will be noted on the product page.
For full details, please refer to our Shipping Policy.
Payment Options
We accept major credit and debit cards, including:
-
Visa
-
Mastercard
-
American Express
-
Discover
-
Shop Pay
-
Apple Pay (where available)
-
Google Pay (where available)
- PayPal
For full details, please refer to our Payment Policy.
Return Policy
We accept returns within 30 days of delivery, subject to the conditions outlined in our Refunds and Returns Policy.
For full details, please refer to our Refunds and Returns Policy.
Cancellation Policy
Orders may be canceled for a full refund before they are shipped.
If your order has already shipped, it will fall under our Refunds and Returns Policy.
To request a cancellation, please contact us as soon as possible at:
Phone: 608-351-0240
Email: support@rideoffgrid.com
For full details, please refer to our Cancellation Policy.
Ride Off Grid
Phone: 608-351-0240
Email: support@rideoffgrid.com
Business Hours: M-F 9AM-9PM · Sat & Sun 11AM-9PM
Administrative Office:
6808 University Ave
Middleton, WI 53562
